Shopping Cart 1. While purchasing, select the right product and click the "Add to Shopping Cart" button to put the product in your shopping detailed list. 2. While you are shopping at Sunnyskyshop.com, you can click on “View Shopping Cart” at anytime to keep track of your shopping list or to change your mind or having a second thought on our products. Our shopping system’s default quantity per-set is 1. 3. When Sunnyskyshop.com receives an order before 1P.M., our Customer Service Department will contact you in the same business day to confirm your order and arrange delivery If Sunnyshkyshop.com receive an order after 1 P.M., our Customer Service Department will contact you before noon on the next business day. If you have not received a confirm phone call from our Customer Service Department in the next 24 hours, please contact our Customer Service Department. Hot-line: (852) 3520 2699 4. “Pay when receive” is only suitable for telephone or fax ordering. Temporarily accepting cash only for “Pay when receive” service, sorry for any inconvenience caused. 5. If the total payment is somewhat a great sum of money or the ordered product is a special, custom made or precious item, we will request a prepay deposit (depends on the item). Payment Method Cash payment Regardless of the methods of order, you may use cash for any payment. You can pay when you receive the product of your choice/installation. For some services may require deposit. Credit card payment Temporarily this service is only suitable for online ordering at Sunnyskyshop.com. Delivery Hong Kong postal service express delivery This option is only suitable for delivery in Hong Kong. The postal service will need 1 to 3 workdays to deliver our products to you. This express delivery fee is HK$30. If your total payment (before tax or delivery fee) is over the amount of HK$500, Sunnyskyshop.com will pay for your delivery fee gladly. Regulations of Delivery The date of delivery is estimated according to the stock quantity, payment process and all other process time that is needed. The estimated delivery date does not represent the actual delivery date. We will begin the delivery process as soon as we receive the required payment. If you had ordered any of our products in the weekends or holidays, your order will proceed in the following business day/working day. The working days/ business days are referred as Monday to Friday, excluding Hong Kong public holidays. Order Inquiry You may ask any questions related your order (delivery time, payments, etc.) by phone, fax, mail or e-mail, our Customer Service Department will reply you as fast/soon as possible. Return Policy and Refund Policy Within 7 days after purchase, if there is any problem with our merchandise, we are glad to exchange new merchandise or refund money for you. Please contact our Customer Service Department as necessary. The return product and all its accessories/appendices are required in their original packing/box. Cancel Order After the online order process had completed, you cannot cancel your order online. Please contact Sunnyskyshop.com’s Customer Service Department. Sunnyskyshop.com address: Unit B, 17/f, Go-up Commercial Building, 998 Canton Road,Mong Kok, Kowloon, Hong Kong. Customer Service Department: Phone: (852) 3520 2699, Fax:(852) 2413 4597E-mail: info@sunnyskyshop.com Business hours: Monday to Friday (9:00am - 7:00pm)Saturday (9:00am - 1:00pm)Sunday and holyday (Day Off) If you wish to get more products information or have any comments about us, please contact us. Thanks. Sunnyskyshop.com is a website of Sun Shine Natural R.O. Water System Limited. Sun Shine Natural R.O. Water System Limited owns Sunnyskyshop.com entirely and fully. Sunnyskyshop.com is only a product marketing, advertising and retail channel.